Frequently Asked Questions About Lumii Cups


What is a Menstrual Cup?
A menstrual cup is a type of feminine hygiene product which is made of medical grade silicone, shaped like a bell and is flexible. It is worn inside the vagina during menstruation to catch menstrual fluid (blood). While tampons absorb 35% vaginal moisture, the Lumii Cup won’t dry you out or leave fibres behind.
What size do I order?
Choose the Small size if you are 25 years or under and have not given birth vaginally.
Choose the Large size if you are over 25 or have given birth vaginally, whatever your age.
How often do I need to empty my Lumii Cup?
The Lumii Cup can be worn up to a maximum of 10 consecutive hours depending on your flow and should be emptied, washed and rinsed a minimum of 2-3 times a day. We recommend emptying your cup every 8-10 hours.
How do I clean my Lumii Cup?
Where possible, try to sterilise your cup every time you take it out/ reinsert to remove any bacteria that may be lurking. This is easily and discretely done with our sterilisers.
What if I'm In a public toilet or at work?
A great option is to have more than one cup to make sterilising your cup more practical. You can do this by having a cup that you've pre-cleaned that is ready to insert and switch it out for the used one (make sure you have a clean pouch and dirty pouch to prevent recontamination).
What about Odor?
Menstrual flow only begins to develop an odour when it is exposed to air. As the Lumii Cup is worn internally, odour is not something you need to worry about, leaving you feeling fresh and confident the entire day!
How long will my Lumii Cup last?
With good care, Lumii Cups can last anywhere from 1-5 years. Silicon is very durable, but we recommend that you inspect your cup regularly for signs of deterioration such as a sticky or powdery film, severe discolouration or odour, etc. If you detect any of these signs or if you experience irritation we recommend you replace your Lumii Cup with a new one. Depending on the factors unique to each woman, like vaginal pH, how well and often the cup is cleaned, what cleansing agents are used, etc., the lifespan may vary. Since the Lumii Cup is a personal hygienic product, a general guideline is to replace it once a year, but ultimately, it is up to the consumer to decide when it is necessary to replace the cup. 
Will the Lumii Cup leak?
According to consumer research, 60 percent of women experience leakage every month when using tampons and pads! The Lumii Cup does not leak, providing it is inserted and fitted correctly.
Can I Return My Lumii Cup?
Because the Lumii Cup is an internally worn item, it is not refundable. If there is a problem, it can usually be resolved by emailing our customer service for further usage guidance. We're happy to help.
Email: lumiicup@outlook.com
Are Your Packages Discreet? Can I Get Them Delivered To My Work?
Absolutely! All of our packages come in a red and white NZ Post Postage Bag. They are thick and impossible to see through, making them discreet and safe to send to any address - even work! You can find out more about our delivery options, including rural and international delivery here.