FAQ - Shipping Your Order

Here at Lumii, we like to get your order out to you as soon as possible.
Often orders placed before 10am Monday-Friday, will be sent out the following day.
We send with NZ Post. Orders take 1-4 days to arrive, depending on where you live, and are always tracked. You will receive your tracking number via email when your order has been dispatched for pick up.
All of our packages come in a red and white NZ Post Postage Bag. They are thick and impossible to see through, making them discreet and safe to send to any address - even work!
For Rural Delivery Addresses
Please ensure that when you are entering your address, you include your rural delivery number. All of our delivery addresses get checked through the NZ Post system to ensure you receive your order promptly and without delay. There is a different charge of $8 (compared to the $5 charge for urban delivery), that is reflective of the higher charges through NZ Post for Rural Delivery packages. If for some reason you accidentaly select the standard delivery option during checkout, don't worry! We will get in touch with you to let you know. It just means that it may take longer for you to receive your order.